Customer Service / Sales Rep

Start Date: ASAP (Remote with travel to BC, Canada)

Customer service and sales through email, social media in messages, comments, in community groups, and over the phone Zoom. The ideal candidate will level up from customer service into building relationships with clients for high ticket sales over the phone. Group management and support in private membership groups on Telegram and Facebook. The odd sales call and demonstrate authenticity with folks who want to talk on the phone.

Read below for:

The specific things this position will be accountable for
Salary & Benefits
Training

Who We Are

We couldn’t afford a home and saw society's systems needing a big upgrade, from food being sprayed with poison, to mental health declining more with each generation, lack of real connection, and an education system meant for pumping out factory workers.

So we figured we’d build a better way of living from the ground up.

We started out broke and in debt and found creative financing methods to buy 160 acres off grid and are turning it into a permaculture sanctuary where we grow our own food, host retreats, regenerate the soil and build a sense of community.

Now we sell an online course and do in-person workshops to help people do the same – buy land and start a homestead, retreat centre, regenerative farm, or intentional community.

We are launching several more online courses and we’re looking for someone to come in full-time to work with our marketing team to write copy for funnels and emails that will take our courses and brand to the next level.

Our vision doesn't actually stop there.

We’re doing whatever it takes to help our clients reach their goals faster, easier, and more affordably.

So we’re creating a modular dwelling business, as well as buying more land and building self-sufficient 50-family-home communities across North America, so we can offer affordable solutions for people to live a good life in alignment with nature.

And, exciting for a copywriter / marketer, we’re creating a media wing of the business to reach more people aiming at building an email list of 2 million people in the next 3 years (currently at ~90,000) that you’d be managing and writing to!

Examples Of New Courses Launching This Year

We’re an education company, and this year we’re planning on launching 4 new course tests per quarter. Here’s some examples of courses you’ll be helping launch:

Fill My Retreat: How to market and sell out retreats for retreat hosts

My 100k Month: How to turn that into an online course and hit your first 100k month
Solar Power Mastery: How to save 10’s of thousands of dollars on solar and set it up yourself
Toxin Free Home: How to rid every area of your house of toxins from food and water to building materials and furniture
Intro To Homeschooling: All the options that exist to start homeschooling your kids and how to earn an income with it while staying at home

This year we’re focussed on courses we can create quickly.

In the future we’ll be launching courses that require more physical build out and demonstration, such as gardening, farming, cattle management, etc

The Customer Service Position will be accountable for:

Client service, relationship building and sales through Instagram, Facebook, TikTok, YouTube in direct messages and comments, and over email

“Sales” calls via phone & Zoom
- Just answering peoples questions and creating relationships, people just want to talk to a real human
- With people interested in attending workshops or our online courses
- The ideal candidate will level up into high ticket sales
Managing our community groups on Facebook and Telegram, such as;
- Welcoming clients to the group
- Helping with questions
- Organizing monthly consulting calls for the VIP group
- In the future, hosting some aspects of VIP calls
Coming up with new creative ways to better help clients and increase sales
Reporting and sharing results in weekly meetings
Helping out and learning in other areas
- We are a small team so we tend to jump around and help out in different areas. Plus, it keeps things interesting and lets everyone learn.
Looking after your personal health with weekly fitness and mindfulness goals

Experience Needed

2-5+ years customer service and sales experience

A deep interest in psychology
Being a great talker with the ability to read between the lines, pick up information fast, and authentically showcase to someone that you know what you’re talking about
An intuitive understanding of how to proactively answer the next questions someone might ask
The ability to remain kind and maintain a calm nervous system when dealing with things like frustrating comments online or angry karen’s
A good sense of humour and playfulness

Salary & Benefits

$4500-$5000/month depending on experience and skill (paid as a contractor)
10% commission on phone sales

$150/month health spending account (in lieu of traditional health benefits so you can spend it anywhere you want)
2-3 team retreats per year (IF we hit our goal this year, we're flying the whole team to Mexico, and possibly to one of the top 3 business mastermind events in the world. Previous team retreats have included surf trips to Tofino, renting a mansion in West Van, private sauna and snowboarding trip, etc)
On-site workshops with guests (online time almost always attends these for fun and also to learn)
Optional 3 day "bring the online team to work" day with our onsite team for hands-on learning and skill building on our 160 acre sanctuary in Rock Creek, BC
Paid time off whenever you want it, within reason and if your tasks are being completed. Everyone is trusted to make appropriate decisions to get things done and also enjoy life.
We are heavily invested in your training, hiring multiple outside contractors to consult and help you grow.
Stock options coming this year